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You may cancel your order for any reason, and receive a full refund provided your order has not been shipped.

Contact us at with your Name, Order Number, and the Items you are requesting for Cancellation to begin the process.



Every product we build is rigorously tested, and hand inspected before it gets shipped. It is our desire for you to be 100% satisfied with your purchase from Acetac. If for any reason you are not satisfied, we would be happy to refund your purchase.

Except for any products designated as final sale or non-returnable, we will accept a return of the products for a full refund of your purchase price provided such return is made within 60 days of delivery and provided such products are returned in their new, unused condition with original tags still attached. If product contents have been opened or used, returns may not be accepted. Please contact our customer experience team at to set up an exchange or refund.



Once your return is received at the warehouse, we will send you a notification email. Once the item passes inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment.